CVE-2026-23753 (GCVE-0-2026-23753)

Vulnerability from cvelistv5 – Published: 2026-04-20 17:33 – Updated: 2026-04-21 13:31
VLAI
Title
GFI HelpDesk < 4.99.9 Stored XSS via charset Parameter
Summary
GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page.
SSVC
Exploitation: none Automatable: no Technical Impact: partial
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2026-04-21 13:31 UTC
CWE
  • CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
References
Impacted products
Vendor Product Version CPE status
GFI Software HelpDesk Affected: 0 , < 4.99.9 (semver)
guessed Create a notification for this product.
Show details on NVD website

{
  "containers": {
    "adp": [
      {
        "metrics": [
          {
            "other": {
              "content": {
                "id": "CVE-2026-23753",
                "options": [
                  {
                    "Exploitation": "none"
                  },
                  {
                    "Automatable": "no"
                  },
                  {
                    "Technical Impact": "partial"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2026-04-21T13:31:02.164059Z",
                "version": "2.0.3"
              },
              "type": "ssvc"
            }
          }
        ],
        "providerMetadata": {
          "dateUpdated": "2026-04-21T13:31:13.580Z",
          "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
          "shortName": "CISA-ADP"
        },
        "title": "CISA ADP Vulnrichment"
      }
    ],
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "HelpDesk",
          "vendor": "GFI Software",
          "versions": [
            {
              "lessThan": "4.99.9",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Alex Williams from Pellera Technologies"
        },
        {
          "lang": "en",
          "type": "coordinator",
          "value": "VulnCheck"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "supportingMedia": [
            {
              "base64": false,
              "type": "text/html",
              "value": "GFI HelpDesk before\u0026nbsp;4.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page.\u003cbr\u003e"
            }
          ],
          "value": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page."
        }
      ],
      "metrics": [
        {
          "cvssV4_0": {
            "Automatable": "NOT_DEFINED",
            "Recovery": "NOT_DEFINED",
            "Safety": "NOT_DEFINED",
            "attackComplexity": "LOW",
            "attackRequirements": "NONE",
            "attackVector": "NETWORK",
            "baseScore": 4.8,
            "baseSeverity": "MEDIUM",
            "exploitMaturity": "NOT_DEFINED",
            "privilegesRequired": "HIGH",
            "providerUrgency": "NOT_DEFINED",
            "subAvailabilityImpact": "NONE",
            "subConfidentialityImpact": "LOW",
            "subIntegrityImpact": "LOW",
            "userInteraction": "PASSIVE",
            "valueDensity": "NOT_DEFINED",
            "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N",
            "version": "4.0",
            "vulnAvailabilityImpact": "NONE",
            "vulnConfidentialityImpact": "NONE",
            "vulnIntegrityImpact": "NONE",
            "vulnerabilityResponseEffort": "NOT_DEFINED"
          },
          "format": "CVSS",
          "scenarios": [
            {
              "lang": "en",
              "value": "GENERAL"
            }
          ]
        },
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.8,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "LOW",
            "privilegesRequired": "HIGH",
            "scope": "CHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N",
            "version": "3.1"
          },
          "format": "CVSS",
          "scenarios": [
            {
              "lang": "en",
              "value": "GENERAL"
            }
          ]
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-79",
              "description": "CWE-79 Improper Neutralization of Input During Web Page Generation (\u0027Cross-site Scripting\u0027)",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-04-20T17:33:59.134Z",
        "orgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
        "shortName": "VulnCheck"
      },
      "references": [
        {
          "tags": [
            "vendor-advisory",
            "patch"
          ],
          "url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"
        },
        {
          "tags": [
            "third-party-advisory"
          ],
          "url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-charset-parameter"
        }
      ],
      "source": {
        "discovery": "EXTERNAL"
      },
      "title": "GFI HelpDesk \u003c 4.99.9 Stored XSS via charset Parameter",
      "x_generator": {
        "engine": "Vulnogram 1.0.1"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
    "assignerShortName": "VulnCheck",
    "cveId": "CVE-2026-23753",
    "datePublished": "2026-04-20T17:33:59.134Z",
    "dateReserved": "2026-01-15T18:42:20.938Z",
    "dateUpdated": "2026-04-21T13:31:13.580Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2",
  "vulnerability-lookup:meta": {
    "epss": {
      "cve": "CVE-2026-23753",
      "date": "2026-09-24",
      "epss": "0.00151",
      "percentile": "0.03553"
    },
    "nvd": {
      "cve": {
        "affected": [
          {
            "affectedData": [
              {
                "defaultStatus": "unaffected",
                "product": "HelpDesk",
                "vendor": "GFI Software",
                "versions": [
                  {
                    "lessThan": "4.99.9",
                    "status": "affected",
                    "version": "0",
                    "versionType": "semver"
                  }
                ]
              }
            ],
            "source": "disclosure@vulncheck.com"
          }
        ],
        "configurations": [
          {
            "nodes": [
              {
                "cpeMatch": [
                  {
                    "criteria": "cpe:2.3:a:gfi:helpdesk:*:*:*:*:*:*:*:*",
                    "matchCriteriaId": "67FEDC06-29B1-4FA3-B581-4B2F03198BBE",
                    "versionEndExcluding": "4.99.9",
                    "vulnerable": true
                  }
                ],
                "negate": false,
                "operator": "OR"
              }
            ]
          }
        ],
        "cveTags": [],
        "descriptions": [
          {
            "lang": "en",
            "value": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page."
          }
        ],
        "id": "CVE-2026-23753",
        "lastModified": "2026-06-17T10:22:03.213",
        "metrics": {
          "cvssMetricV31": [
            {
              "cvssData": {
                "attackComplexity": "LOW",
                "attackVector": "NETWORK",
                "availabilityImpact": "NONE",
                "baseScore": 4.8,
                "baseSeverity": "MEDIUM",
                "confidentialityImpact": "LOW",
                "integrityImpact": "LOW",
                "privilegesRequired": "HIGH",
                "scope": "CHANGED",
                "userInteraction": "REQUIRED",
                "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N",
                "version": "3.1"
              },
              "exploitabilityScore": 1.7,
              "impactScore": 2.7,
              "source": "disclosure@vulncheck.com",
              "type": "Secondary"
            }
          ],
          "cvssMetricV40": [
            {
              "cvssData": {
                "Automatable": "NOT_DEFINED",
                "Recovery": "NOT_DEFINED",
                "Safety": "NOT_DEFINED",
                "attackComplexity": "LOW",
                "attackRequirements": "NONE",
                "attackVector": "NETWORK",
                "availabilityRequirement": "NOT_DEFINED",
                "baseScore": 4.8,
                "baseSeverity": "MEDIUM",
                "confidentialityRequirement": "NOT_DEFINED",
                "exploitMaturity": "NOT_DEFINED",
                "integrityRequirement": "NOT_DEFINED",
                "modifiedAttackComplexity": "NOT_DEFINED",
                "modifiedAttackRequirements": "NOT_DEFINED",
                "modifiedAttackVector": "NOT_DEFINED",
                "modifiedPrivilegesRequired": "NOT_DEFINED",
                "modifiedSubAvailabilityImpact": "NOT_DEFINED",
                "modifiedSubConfidentialityImpact": "NOT_DEFINED",
                "modifiedSubIntegrityImpact": "NOT_DEFINED",
                "modifiedUserInteraction": "NOT_DEFINED",
                "modifiedVulnAvailabilityImpact": "NOT_DEFINED",
                "modifiedVulnConfidentialityImpact": "NOT_DEFINED",
                "modifiedVulnIntegrityImpact": "NOT_DEFINED",
                "privilegesRequired": "HIGH",
                "providerUrgency": "NOT_DEFINED",
                "subAvailabilityImpact": "NONE",
                "subConfidentialityImpact": "LOW",
                "subIntegrityImpact": "LOW",
                "userInteraction": "PASSIVE",
                "valueDensity": "NOT_DEFINED",
                "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
                "version": "4.0",
                "vulnAvailabilityImpact": "NONE",
                "vulnConfidentialityImpact": "NONE",
                "vulnIntegrityImpact": "NONE",
                "vulnerabilityResponseEffort": "NOT_DEFINED"
              },
              "source": "disclosure@vulncheck.com",
              "type": "Secondary"
            }
          ],
          "ssvcV203": [
            {
              "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
              "ssvcData": {
                "id": "CVE-2026-23753",
                "options": [
                  {
                    "exploitation": "none"
                  },
                  {
                    "automatable": "no"
                  },
                  {
                    "technicalImpact": "partial"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2026-04-21T13:31:02.164059Z",
                "version": "2.0.3"
              }
            }
          ]
        },
        "published": "2026-04-20T18:16:24.137",
        "references": [
          {
            "source": "disclosure@vulncheck.com",
            "tags": [
              "Release Notes"
            ],
            "url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"
          },
          {
            "source": "disclosure@vulncheck.com",
            "tags": [
              "Third Party Advisory"
            ],
            "url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-charset-parameter"
          }
        ],
        "sourceIdentifier": "disclosure@vulncheck.com",
        "vulnStatus": "Analyzed",
        "weaknesses": [
          {
            "description": [
              {
                "lang": "en",
                "value": "CWE-79"
              }
            ],
            "source": "disclosure@vulncheck.com",
            "type": "Secondary"
          }
        ]
      }
    },
    "redhat_vex": {
      "current_release_date": "2026-04-21T19:23:04+00:00",
      "cve": "CVE-2026-23753",
      "id": "CVE-2026-23753",
      "initial_release_date": "2026-01-01T00:00:00+00:00",
      "product_status:known_not_affected": "1",
      "source": "Red Hat CSAF VEX",
      "status": "final",
      "title": "GFI HelpDesk \u003c 4.99.9 Stored XSS via charset Parameter",
      "url": "https://security.access.redhat.com/data/csaf/v2/vex/2026/cve-2026-23753.json",
      "version": "3"
    },
    "vulnrichment": {
      "containers": {
        "adp": [
          {
            "metrics": [
              {
                "other": {
                  "content": {
                    "id": "CVE-2026-23753",
                    "options": [
                      {
                        "Exploitation": "none"
                      },
                      {
                        "Automatable": "no"
                      },
                      {
                        "Technical Impact": "partial"
                      }
                    ],
                    "role": "CISA Coordinator",
                    "timestamp": "2026-04-21T13:31:02.164059Z",
                    "version": "2.0.3"
                  },
                  "type": "ssvc"
                }
              }
            ],
            "providerMetadata": {
              "dateUpdated": "2026-04-21T13:31:08.448Z",
              "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
              "shortName": "CISA-ADP"
            },
            "title": "CISA ADP Vulnrichment"
          }
        ],
        "cna": {
          "affected": [
            {
              "defaultStatus": "unaffected",
              "product": "HelpDesk",
              "vendor": "GFI Software",
              "versions": [
                {
                  "lessThan": "4.99.9",
                  "status": "affected",
                  "version": "0",
                  "versionType": "semver"
                }
              ]
            }
          ],
          "credits": [
            {
              "lang": "en",
              "type": "finder",
              "value": "Alex Williams from Pellera Technologies"
            },
            {
              "lang": "en",
              "type": "coordinator",
              "value": "VulnCheck"
            }
          ],
          "descriptions": [
            {
              "lang": "en",
              "supportingMedia": [
                {
                  "base64": false,
                  "type": "text/html",
                  "value": "GFI HelpDesk before\u0026nbsp;4.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page.\u003cbr\u003e"
                }
              ],
              "value": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page."
            }
          ],
          "metrics": [
            {
              "cvssV4_0": {
                "Automatable": "NOT_DEFINED",
                "Recovery": "NOT_DEFINED",
                "Safety": "NOT_DEFINED",
                "attackComplexity": "LOW",
                "attackRequirements": "NONE",
                "attackVector": "NETWORK",
                "baseScore": 4.8,
                "baseSeverity": "MEDIUM",
                "exploitMaturity": "NOT_DEFINED",
                "privilegesRequired": "HIGH",
                "providerUrgency": "NOT_DEFINED",
                "subAvailabilityImpact": "NONE",
                "subConfidentialityImpact": "LOW",
                "subIntegrityImpact": "LOW",
                "userInteraction": "PASSIVE",
                "valueDensity": "NOT_DEFINED",
                "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N",
                "version": "4.0",
                "vulnAvailabilityImpact": "NONE",
                "vulnConfidentialityImpact": "NONE",
                "vulnIntegrityImpact": "NONE",
                "vulnerabilityResponseEffort": "NOT_DEFINED"
              },
              "format": "CVSS",
              "scenarios": [
                {
                  "lang": "en",
                  "value": "GENERAL"
                }
              ]
            },
            {
              "cvssV3_1": {
                "attackComplexity": "LOW",
                "attackVector": "NETWORK",
                "availabilityImpact": "NONE",
                "baseScore": 4.8,
                "baseSeverity": "MEDIUM",
                "confidentialityImpact": "LOW",
                "integrityImpact": "LOW",
                "privilegesRequired": "HIGH",
                "scope": "CHANGED",
                "userInteraction": "REQUIRED",
                "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N",
                "version": "3.1"
              },
              "format": "CVSS",
              "scenarios": [
                {
                  "lang": "en",
                  "value": "GENERAL"
                }
              ]
            }
          ],
          "problemTypes": [
            {
              "descriptions": [
                {
                  "cweId": "CWE-79",
                  "description": "CWE-79 Improper Neutralization of Input During Web Page Generation (\u0027Cross-site Scripting\u0027)",
                  "lang": "en",
                  "type": "CWE"
                }
              ]
            }
          ],
          "providerMetadata": {
            "dateUpdated": "2026-04-20T17:33:59.134Z",
            "orgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
            "shortName": "VulnCheck"
          },
          "references": [
            {
              "tags": [
                "vendor-advisory",
                "patch"
              ],
              "url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"
            },
            {
              "tags": [
                "third-party-advisory"
              ],
              "url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-charset-parameter"
            }
          ],
          "source": {
            "discovery": "EXTERNAL"
          },
          "title": "GFI HelpDesk \u003c 4.99.9 Stored XSS via charset Parameter",
          "x_generator": {
            "engine": "Vulnogram 1.0.1"
          }
        }
      },
      "cveMetadata": {
        "assignerOrgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
        "assignerShortName": "VulnCheck",
        "cveId": "CVE-2026-23753",
        "datePublished": "2026-04-20T17:33:59.134Z",
        "dateReserved": "2026-01-15T18:42:20.938Z",
        "dateUpdated": "2026-04-20T17:33:59.134Z",
        "state": "PUBLISHED"
      },
      "dataType": "CVE_RECORD",
      "dataVersion": "5.2"
    }
  }
}



Log in or create an account to share your comment.




Tags
Taxonomy of the tags.


Loading…

Loading…

Loading…

Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

Author Source Type Date Other

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Loading…

Loading…

Loading…

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.


Loading…