FKIE_CVE-2026-48210

Vulnerability from fkie_nvd - Published: 2026-05-31 22:16 - Updated: 2026-07-22 07:10
Severity
5.7 (Medium) - CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Summary
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
References
security@otrs.comhttps://otrs.com/release-notes/otrs-security-advisory-2026-09/Mitigation, Vendor Advisory
Impacted products
Vendor Product Version
otrs otrs 2026.3.1
To clipboard 

{
  "affected": [
    {
      "affectedData": [
        {
          "defaultStatus": "unaffected",
          "modules": [
            "External Interface"
          ],
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "2026.3.1"
            }
          ]
        }
      ],
      "source": "security@otrs.com"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:otrs:otrs:2026.3.1:*:*:*:*:*:*:*",
              "matchCriteriaId": "147C565C-CD20-47DE-95F9-BAF5A8E6F94E",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the \u201cIs visible for customer\u201d flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend\n\nThis issue affects OTRS 2026.3.1"
    },
    {
      "lang": "es",
      "value": "Una configuraci\u00f3n predeterminada inadecuada en OTRS 2026.3.1 provoca que las acciones de reenv\u00edo de art\u00edculos de tickets impongan la bandera \u0027Es visible para el cliente\u0027 por defecto y eviten que los usuarios la deshabiliten a trav\u00e9s de la UI. Esto conduce a una exposici\u00f3n no intencionada de informaci\u00f3n interna del ticket al Frontend Externo.\n\nEste problema afecta a OTRS 2026.3.1"
    }
  ],
  "id": "CVE-2026-48210",
  "lastModified": "2026-07-22T07:10:00.107",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 5.7,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "NONE",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "REQUIRED",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N",
          "version": "3.1"
        },
        "exploitabilityScore": 2.1,
        "impactScore": 3.6,
        "source": "security@otrs.com",
        "type": "Secondary"
      }
    ],
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2026-48210",
          "options": [
            {
              "exploitation": "none"
            },
            {
              "automatable": "no"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "role": "CISA Coordinator",
          "timestamp": "2026-06-01T13:24:29.483981Z",
          "version": "2.0.3"
        }
      }
    ]
  },
  "published": "2026-05-31T22:16:55.133",
  "references": [
    {
      "source": "security@otrs.com",
      "tags": [
        "Mitigation",
        "Vendor Advisory"
      ],
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2026-09/"
    }
  ],
  "sourceIdentifier": "security@otrs.com",
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        },
        {
          "lang": "en",
          "value": "CWE-269"
        }
      ],
      "source": "security@otrs.com",
      "type": "Secondary"
    }
  ]
}



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Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
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  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.


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