CVE-2026-84462 (GCVE-0-2026-84462)
Vulnerability from cvelistv5 – Published: 2026-09-25 17:29 – Updated: 2026-09-25 18:11
VLAI
EPSS
VEX
Title
Zammad: AI Agent template sanitizer bypass leads to remote code execution
Summary
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Severity
SSVC
Exploitation: none
Automatable: no
Technical Impact: total
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2026-09-25 18:11 UTC
CWE
Assigner
References
2 references
| URL | Tags |
|---|---|
| https://github.com/zammad/zammad/security/advisor… | x_refsource_CONFIRM |
| https://github.com/zammad/zammad/commit/e3b0c8df9… | x_refsource_MISC |
Impacted products
{
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2026-84462",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-09-25T18:11:23.119845Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2026-09-25T18:11:30.745Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "zammad",
"vendor": "zammad",
"versions": [
{
"status": "affected",
"version": "\u003c 7.1.2"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad\u0027s AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent\u0027s fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2."
}
],
"metrics": [
{
"cvssV4_0": {
"attackComplexity": "LOW",
"attackRequirements": "NONE",
"attackVector": "NETWORK",
"baseScore": 8.6,
"baseSeverity": "HIGH",
"privilegesRequired": "HIGH",
"subAvailabilityImpact": "NONE",
"subConfidentialityImpact": "NONE",
"subIntegrityImpact": "NONE",
"userInteraction": "NONE",
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N",
"version": "4.0",
"vulnAvailabilityImpact": "HIGH",
"vulnConfidentialityImpact": "HIGH",
"vulnIntegrityImpact": "HIGH"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-20",
"description": "CWE-20: Improper Input Validation",
"lang": "en",
"type": "CWE"
}
]
},
{
"descriptions": [
{
"cweId": "CWE-94",
"description": "CWE-94: Improper Control of Generation of Code (\u0027Code Injection\u0027)",
"lang": "en",
"type": "CWE"
}
]
},
{
"descriptions": [
{
"cweId": "CWE-1336",
"description": "CWE-1336: Improper Neutralization of Special Elements Used in a Template Engine",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-09-25T17:29:15.837Z",
"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"shortName": "GitHub_M"
},
"references": [
{
"name": "https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6",
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6"
},
{
"name": "https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d"
}
],
"source": {
"advisory": "GHSA-gp3x-9xm8-rcj6",
"discovery": "UNKNOWN"
},
"title": "Zammad: AI Agent template sanitizer bypass leads to remote code execution"
}
},
"cveMetadata": {
"assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"assignerShortName": "GitHub_M",
"cveId": "CVE-2026-84462",
"datePublished": "2026-09-25T17:29:15.837Z",
"dateReserved": "2026-09-01T20:05:09.424Z",
"dateUpdated": "2026-09-25T18:11:30.745Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2",
"vulnerability-lookup:meta": {
"epss": {
"cve": "CVE-2026-84462",
"date": "2026-09-28",
"epss": "0.00277",
"percentile": "0.18038"
},
"nvd": {
"cve": {
"affected": [
{
"affectedData": [
{
"product": "zammad",
"vendor": "zammad",
"versions": [
{
"status": "affected",
"version": "\u003c 7.1.2"
}
]
}
],
"source": "security-advisories@github.com"
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad\u0027s AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent\u0027s fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2."
}
],
"id": "CVE-2026-84462",
"lastModified": "2026-09-28T14:45:39.697",
"metrics": {
"cvssMetricV40": [
{
"cvssData": {
"Automatable": "NOT_DEFINED",
"Recovery": "NOT_DEFINED",
"Safety": "NOT_DEFINED",
"attackComplexity": "LOW",
"attackRequirements": "NONE",
"attackVector": "NETWORK",
"availabilityRequirement": "NOT_DEFINED",
"baseScore": 8.6,
"baseSeverity": "HIGH",
"confidentialityRequirement": "NOT_DEFINED",
"exploitMaturity": "NOT_DEFINED",
"integrityRequirement": "NOT_DEFINED",
"modifiedAttackComplexity": "NOT_DEFINED",
"modifiedAttackRequirements": "NOT_DEFINED",
"modifiedAttackVector": "NOT_DEFINED",
"modifiedPrivilegesRequired": "NOT_DEFINED",
"modifiedSubAvailabilityImpact": "NOT_DEFINED",
"modifiedSubConfidentialityImpact": "NOT_DEFINED",
"modifiedSubIntegrityImpact": "NOT_DEFINED",
"modifiedUserInteraction": "NOT_DEFINED",
"modifiedVulnAvailabilityImpact": "NOT_DEFINED",
"modifiedVulnConfidentialityImpact": "NOT_DEFINED",
"modifiedVulnIntegrityImpact": "NOT_DEFINED",
"privilegesRequired": "HIGH",
"providerUrgency": "NOT_DEFINED",
"subAvailabilityImpact": "NONE",
"subConfidentialityImpact": "NONE",
"subIntegrityImpact": "NONE",
"userInteraction": "NONE",
"valueDensity": "NOT_DEFINED",
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
"version": "4.0",
"vulnAvailabilityImpact": "HIGH",
"vulnConfidentialityImpact": "HIGH",
"vulnIntegrityImpact": "HIGH",
"vulnerabilityResponseEffort": "NOT_DEFINED"
},
"source": "security-advisories@github.com",
"type": "Secondary"
}
],
"ssvcV203": [
{
"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"ssvcData": {
"id": "CVE-2026-84462",
"options": [
{
"exploitation": "none"
},
{
"automatable": "no"
},
{
"technicalImpact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-09-25T18:11:23.119845Z",
"version": "2.0.3"
}
}
]
},
"published": "2026-09-25T18:17:30.797",
"references": [
{
"source": "security-advisories@github.com",
"url": "https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d"
},
{
"source": "security-advisories@github.com",
"url": "https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6"
}
],
"sourceIdentifier": "security-advisories@github.com",
"vulnStatus": "Deferred",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-20"
},
{
"lang": "en",
"value": "CWE-94"
},
{
"lang": "en",
"value": "CWE-1336"
}
],
"source": "security-advisories@github.com",
"type": "Secondary"
}
]
}
},
"vulnrichment": {
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2026-84462",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-09-25T18:11:23.119845Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2026-09-25T18:11:27.144Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "zammad",
"vendor": "zammad",
"versions": [
{
"status": "affected",
"version": "\u003c 7.1.2"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad\u0027s AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent\u0027s fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2."
}
],
"metrics": [
{
"cvssV4_0": {
"attackComplexity": "LOW",
"attackRequirements": "NONE",
"attackVector": "NETWORK",
"baseScore": 8.6,
"baseSeverity": "HIGH",
"privilegesRequired": "HIGH",
"subAvailabilityImpact": "NONE",
"subConfidentialityImpact": "NONE",
"subIntegrityImpact": "NONE",
"userInteraction": "NONE",
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N",
"version": "4.0",
"vulnAvailabilityImpact": "HIGH",
"vulnConfidentialityImpact": "HIGH",
"vulnIntegrityImpact": "HIGH"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-20",
"description": "CWE-20: Improper Input Validation",
"lang": "en",
"type": "CWE"
}
]
},
{
"descriptions": [
{
"cweId": "CWE-94",
"description": "CWE-94: Improper Control of Generation of Code (\u0027Code Injection\u0027)",
"lang": "en",
"type": "CWE"
}
]
},
{
"descriptions": [
{
"cweId": "CWE-1336",
"description": "CWE-1336: Improper Neutralization of Special Elements Used in a Template Engine",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-09-25T17:29:15.837Z",
"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"shortName": "GitHub_M"
},
"references": [
{
"name": "https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6",
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6"
},
{
"name": "https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d"
}
],
"source": {
"advisory": "GHSA-gp3x-9xm8-rcj6",
"discovery": "UNKNOWN"
},
"title": "Zammad: AI Agent template sanitizer bypass leads to remote code execution"
}
},
"cveMetadata": {
"assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"assignerShortName": "GitHub_M",
"cveId": "CVE-2026-84462",
"datePublished": "2026-09-25T17:29:15.837Z",
"dateReserved": "2026-09-01T20:05:09.424Z",
"dateUpdated": "2026-09-25T18:11:30.745Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2"
}
}
}
Loading…
Loading…
Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Loading…
Loading…
The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
Loading…
Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
Loading…