CVE-2023-38058 (GCVE-0-2023-38058)
Vulnerability from cvelistv5 – Published: 2023-07-24 08:28 – Updated: 2024-10-17 13:03
VLAI
EPSS
VEX
Title
Tickets can be moved without permissions
Summary
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.
This issue affects OTRS: from 8.0.X before 8.0.35.
Severity
4.1 (Medium)
SSVC
Exploitation: none
Automatable: no
Technical Impact: partial
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2024-10-17 13:01 UTC
CWE
- CWE-269 - Improper Privilege Management
Assigner
References
1 reference
Impacted products
Date Public
2023-07-24 07:00
{
"containers": {
"adp": [
{
"providerMetadata": {
"dateUpdated": "2024-08-02T17:30:13.987Z",
"orgId": "af854a3a-2127-422b-91ae-364da2661108",
"shortName": "CVE"
},
"references": [
{
"tags": [
"x_transferred"
],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
}
],
"title": "CVE Program Container"
},
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2023-38058",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "partial"
}
],
"role": "CISA Coordinator",
"timestamp": "2024-10-17T13:01:36.299740Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2024-10-17T13:03:11.116Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"defaultStatus": "affected",
"modules": [
"Agent interface"
],
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"lessThan": "8.0.35",
"status": "affected",
"version": "8.0.x",
"versionType": "Patch"
}
]
}
],
"datePublic": "2023-07-24T07:00:00.000Z",
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\u003cbr\u003e\u003cp\u003eThis issue affects OTRS: from 8.0.X before 8.0.35.\u003c/p\u003e"
}
],
"value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n"
}
],
"impacts": [
{
"capecId": "CAPEC-233",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-233 Privilege Escalation"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.1,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "CHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-269",
"description": "CWE-269 Improper Privilege Management",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2023-07-24T08:28:03.242Z",
"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"shortName": "OTRS"
},
"references": [
{
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "Update to OTRS 8.0.35\u003cbr\u003e"
}
],
"value": "Update to OTRS 8.0.35\n"
}
],
"source": {
"advisory": "OSA-2023-07",
"defect": [
"Issue#1023",
"Ticket#2022090542001523"
],
"discovery": "USER"
},
"title": "Tickets can be moved without permissions",
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
}
},
"cveMetadata": {
"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"assignerShortName": "OTRS",
"cveId": "CVE-2023-38058",
"datePublished": "2023-07-24T08:28:03.242Z",
"dateReserved": "2023-07-12T08:05:38.780Z",
"dateUpdated": "2024-10-17T13:03:11.116Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1",
"vulnerability-lookup:meta": {
"epss": {
"cve": "CVE-2023-38058",
"date": "2026-09-20",
"epss": "0.00376",
"percentile": "0.31483"
},
"fkie_nvd": {
"configurations": [
{
"nodes": [
{
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"matchCriteriaId": "EED0854F-D955-41C1-88D9-4C8265F75FDE",
"versionEndExcluding": "8.0.35",
"versionStartIncluding": "8.0.0",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n"
}
],
"id": "CVE-2023-38058",
"lastModified": "2024-11-21T08:12:46.147",
"metrics": {
"cvssMetricV31": [
{
"cvssData": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.1,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "CHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N",
"version": "3.1"
},
"exploitabilityScore": 2.3,
"impactScore": 1.4,
"source": "security@otrs.com",
"type": "Secondary"
},
{
"cvssData": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.3,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N",
"version": "3.1"
},
"exploitabilityScore": 2.8,
"impactScore": 1.4,
"source": "nvd@nist.gov",
"type": "Primary"
}
]
},
"published": "2023-07-24T09:15:10.003",
"references": [
{
"source": "security@otrs.com",
"tags": [
"Vendor Advisory"
],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Vendor Advisory"
],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
}
],
"sourceIdentifier": "security@otrs.com",
"vulnStatus": "Modified",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-269"
}
],
"source": "security@otrs.com",
"type": "Secondary"
},
{
"description": [
{
"lang": "en",
"value": "CWE-863"
}
],
"source": "nvd@nist.gov",
"type": "Primary"
}
]
},
"nvd": {
"cve": {
"affected": [
{
"affectedData": [
{
"defaultStatus": "affected",
"modules": [
"Agent interface"
],
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"lessThan": "8.0.35",
"status": "affected",
"version": "8.0.x",
"versionType": "Patch"
}
]
}
],
"source": "security@otrs.com"
}
],
"configurations": [
{
"nodes": [
{
"cpeMatch": [
{
"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"matchCriteriaId": "EED0854F-D955-41C1-88D9-4C8265F75FDE",
"versionEndExcluding": "8.0.35",
"versionStartIncluding": "8.0.0",
"vulnerable": true
}
],
"negate": false,
"operator": "OR"
}
]
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n"
}
],
"id": "CVE-2023-38058",
"lastModified": "2026-06-17T06:09:20.230",
"metrics": {
"cvssMetricV31": [
{
"cvssData": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.1,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "CHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N",
"version": "3.1"
},
"exploitabilityScore": 2.3,
"impactScore": 1.4,
"source": "security@otrs.com",
"type": "Secondary"
},
{
"cvssData": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.3,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N",
"version": "3.1"
},
"exploitabilityScore": 2.8,
"impactScore": 1.4,
"source": "nvd@nist.gov",
"type": "Primary"
}
],
"ssvcV203": [
{
"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"ssvcData": {
"id": "CVE-2023-38058",
"options": [
{
"exploitation": "none"
},
{
"automatable": "no"
},
{
"technicalImpact": "partial"
}
],
"role": "CISA Coordinator",
"timestamp": "2024-10-17T13:01:36.299740Z",
"version": "2.0.3"
}
}
]
},
"published": "2023-07-24T09:15:10.003",
"references": [
{
"source": "security@otrs.com",
"tags": [
"Vendor Advisory"
],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
},
{
"source": "af854a3a-2127-422b-91ae-364da2661108",
"tags": [
"Vendor Advisory"
],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
}
],
"sourceIdentifier": "security@otrs.com",
"vulnStatus": "Modified",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-269"
}
],
"source": "security@otrs.com",
"type": "Secondary"
},
{
"description": [
{
"lang": "en",
"value": "CWE-863"
}
],
"source": "nvd@nist.gov",
"type": "Primary"
}
]
}
},
"redhat_vex": {
"current_release_date": "2025-05-28T23:16:36+00:00",
"cve": "CVE-2023-38058",
"id": "CVE-2023-38058",
"initial_release_date": "2023-07-24T07:00:00+00:00",
"product_status:known_not_affected": "1",
"source": "Red Hat CSAF VEX",
"status": "final",
"title": "Tickets can be moved without permissions",
"url": "https://security.access.redhat.com/data/csaf/v2/vex/2023/cve-2023-38058.json",
"version": "3"
},
"suse_vex": {
"aggregate_severity": "moderate",
"current_release_date": "2025-02-16T06:13:30Z",
"cve": "CVE-2023-38058",
"id": "CVE-2023-38058",
"initial_release_date": "2023-07-25T02:18:35Z",
"source": "SUSE CSAF VEX",
"status": "interim",
"title": "SUSE CVE CVE-2023-38058",
"url": "https://ftp.suse.com/pub/projects/security/csaf-vex/cve-2023-38058.json",
"version": "5"
},
"vulnrichment": {
"containers": {
"adp": [
{
"providerMetadata": {
"dateUpdated": "2024-08-02T17:30:13.987Z",
"orgId": "af854a3a-2127-422b-91ae-364da2661108",
"shortName": "CVE"
},
"references": [
{
"tags": [
"x_transferred"
],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
}
],
"title": "CVE Program Container"
},
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2023-38058",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "partial"
}
],
"role": "CISA Coordinator",
"timestamp": "2024-10-17T13:01:36.299740Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2024-10-17T13:03:05.563Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"defaultStatus": "affected",
"modules": [
"Agent interface"
],
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"lessThan": "8.0.35",
"status": "affected",
"version": "8.0.x",
"versionType": "Patch"
}
]
}
],
"datePublic": "2023-07-24T07:00:00.000Z",
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\u003cbr\u003e\u003cp\u003eThis issue affects OTRS: from 8.0.X before 8.0.35.\u003c/p\u003e"
}
],
"value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n"
}
],
"impacts": [
{
"capecId": "CAPEC-233",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-233 Privilege Escalation"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.1,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "CHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-269",
"description": "CWE-269 Improper Privilege Management",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2023-07-24T08:28:03.242Z",
"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"shortName": "OTRS"
},
"references": [
{
"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "Update to OTRS 8.0.35\u003cbr\u003e"
}
],
"value": "Update to OTRS 8.0.35\n"
}
],
"source": {
"advisory": "OSA-2023-07",
"defect": [
"Issue#1023",
"Ticket#2022090542001523"
],
"discovery": "USER"
},
"title": "Tickets can be moved without permissions",
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
}
},
"cveMetadata": {
"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"assignerShortName": "OTRS",
"cveId": "CVE-2023-38058",
"datePublished": "2023-07-24T08:28:03.242Z",
"dateReserved": "2023-07-12T08:05:38.780Z",
"dateUpdated": "2024-10-17T13:03:11.116Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.1"
}
}
}
Loading…
Loading…
Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Loading…
The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
Loading…
Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
Loading…