Vulnerability-Lookup

CNVD-2019-23986

Vulnerability from cnvd - Published: 2019-07-23

Title

Open Ticket Request System代码注入漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 6.0.x版本至6.0.7版本中存在安全漏洞。攻击者可通过构建邮件利用该漏洞在已登录用户浏览器中注入并执行任意的样式表或JavaScript代码。

Severity

中

Patch Name

Open Ticket Request System代码注入漏洞的补丁

Patch Description

Formal description

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/

Reference

https://nvd.nist.gov/vuln/detail/CVE-2018-11563

Impacted products

Name
OTRS Open Ticket Request System（OTRS） >=6.0.*，<=6.0.7

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2018-11563"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 6.0.x\u7248\u672c\u81f36.0.7\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u6784\u5efa\u90ae\u4ef6\u5229\u7528\u8be5\u6f0f\u6d1e\u5728\u5df2\u767b\u5f55\u7528\u6237\u6d4f\u89c8\u5668\u4e2d\u6ce8\u5165\u5e76\u6267\u884c\u4efb\u610f\u7684\u6837\u5f0f\u8868\u6216JavaScript\u4ee3\u7801\u3002",
  "discovererName": "unknwon",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2019-23986",
  "openTime": "2019-07-23",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 6.0.x\u7248\u672c\u81f36.0.7\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u901a\u8fc7\u6784\u5efa\u90ae\u4ef6\u5229\u7528\u8be5\u6f0f\u6d1e\u5728\u5df2\u767b\u5f55\u7528\u6237\u6d4f\u89c8\u5668\u4e2d\u6ce8\u5165\u5e76\u6267\u884c\u4efb\u610f\u7684\u6837\u5f0f\u8868\u6216JavaScript\u4ee3\u7801\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open Ticket Request System\u4ee3\u7801\u6ce8\u5165\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": "OTRS Open Ticket Request System\uff08OTRS\uff09 \u003e=6.0.*\uff0c\u003c=6.0.7"
  },
  "referenceLink": "https://nvd.nist.gov/vuln/detail/CVE-2018-11563",
  "serverity": "\u4e2d",
  "submitTime": "2019-07-09",
  "title": "Open Ticket Request System\u4ee3\u7801\u6ce8\u5165\u6f0f\u6d1e"
}

CVE-2018-11563 (GCVE-0-2018-11563)

Vulnerability from cvelistv5 – Published: 2019-07-08 12:23 – Updated: 2024-08-05 08:10

Summary

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.

Severity

No CVSS data available.

CWE

Assigner

mitre mitre root

References

4 references

URL	Tags
https://www.otrs.com/category/release-and-securit…	x_refsource_MISC
https://lists.otrs.org/pipermail/announce/2018/00…	x_refsource_CONFIRM
https://community.otrs.com/security-advisory-2018…	x_refsource_CONFIRM
https://lists.debian.org/debian-lts-announce/2019…	mailing-listx_refsource_MLIST

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-05T08:10:14.654Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_MISC",
              "x_transferred"
            ],
            "url": "https://www.otrs.com/category/release-and-security-notes-en/"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://lists.otrs.org/pipermail/announce/2018/000720.html"
          },
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/"
          },
          {
            "name": "[debian-lts-announce] 20190814 [SECURITY] [DLA 1877-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_refsource_MLIST",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer\u0027s browser in the context of the OTRS customer panel application."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2019-08-14T13:06:09.000Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://www.otrs.com/category/release-and-security-notes-en/"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://lists.otrs.org/pipermail/announce/2018/000720.html"
        },
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/"
        },
        {
          "name": "[debian-lts-announce] 20190814 [SECURITY] [DLA 1877-1] otrs2 security update",
          "tags": [
            "mailing-list",
            "x_refsource_MLIST"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html"
        }
      ],
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2018-11563",
          "STATE": "PUBLIC"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "n/a",
                      "version": {
                        "version_data": [
                          {
                            "version_value": "n/a"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "n/a"
              }
            ]
          }
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "eng",
              "value": "An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer\u0027s browser in the context of the OTRS customer panel application."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "eng",
                  "value": "n/a"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "https://www.otrs.com/category/release-and-security-notes-en/",
              "refsource": "MISC",
              "url": "https://www.otrs.com/category/release-and-security-notes-en/"
            },
            {
              "name": "https://lists.otrs.org/pipermail/announce/2018/000720.html",
              "refsource": "CONFIRM",
              "url": "https://lists.otrs.org/pipermail/announce/2018/000720.html"
            },
            {
              "name": "https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/",
              "refsource": "CONFIRM",
              "url": "https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/"
            },
            {
              "name": "[debian-lts-announce] 20190814 [SECURITY] [DLA 1877-1] otrs2 security update",
              "refsource": "MLIST",
              "url": "https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html"
            }
          ]
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2018-11563",
    "datePublished": "2019-07-08T12:23:59.000Z",
    "dateReserved": "2018-05-30T00:00:00.000Z",
    "dateUpdated": "2024-08-05T08:10:14.654Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.

Action not permitted

CNVD-2019-23986

CVE-2018-11563 (GCVE-0-2018-11563)

Tags

Sightings

Nomenclature

Related by attack behaviour