Vulnerability-Lookup

BDU:2022-01681

Vulnerability from fstec - Published: 26.07.2021

Title

Уязвимость системы запроса билетов OTRS, связанная с ошибками обработки разрешений, позволяющая нарушителю получить доступ к конфиденциальным данным

Description

Уязвимость системы запроса билетов OTRS связана с ошибками обработки разрешений. Эксплуатация уязвимости позволяет нарушителю, действующему удаленно, получить доступ к конфиденциальным данным

Severity


                    
                      AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Vendor

Сообщество свободного программного обеспечения

Software Name

Debian GNU/Linux, OTRS

Software Version

9 (Debian GNU/Linux), 10 (Debian GNU/Linux), 11 (Debian GNU/Linux), от 6.0.0 до 6.0.32 включительно (OTRS), от 7.0.0 до 7.0.27 включительно (OTRS)

Possible Mitigations

Для OTRS: использование рекомендаций производителя: https://otrs.com/release-notes/otrs-security-advisory-2021-13/ Для Debian: использование рекомендаций производителя: https://security-tracker.debian.org/tracker/CVE-2021-21443

Reference

https://github.com/znuny/Znuny/commit/48ee5532911be5453cc8bed1e437a64c21bcc072 https://nvd.nist.gov/vuln/detail/CVE-2021-21443 https://otrs.com/release-notes/otrs-security-advisory-2021-13/ https://security-tracker.debian.org/tracker/CVE-2021-21443

CWE

CWE-275

JSON

To clipboard

{
  "CVSS 2.0": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
  "CVSS 3.0": "AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
  "CVSS 4.0": null,
  "remediation_\u0418\u0434\u0435\u043d\u0442\u0438\u0444\u0438\u043a\u0430\u0442\u043e\u0440": null,
  "remediation_\u041d\u0430\u0438\u043c\u0435\u043d\u043e\u0432\u0430\u043d\u0438\u0435": null,
  "\u0412\u0435\u043d\u0434\u043e\u0440 \u041f\u041e": "\u0421\u043e\u043e\u0431\u0449\u0435\u0441\u0442\u0432\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f",
  "\u0412\u0435\u0440\u0441\u0438\u044f \u041f\u041e": "9 (Debian GNU/Linux), 10 (Debian GNU/Linux), 11 (Debian GNU/Linux), \u043e\u0442 6.0.0 \u0434\u043e 6.0.32 \u0432\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e (OTRS), \u043e\u0442 7.0.0 \u0434\u043e 7.0.27 \u0432\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e (OTRS)",
  "\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u0435 \u043c\u0435\u0440\u044b \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e": "\u0414\u043b\u044f OTRS:\n\u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0439 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044f: https://otrs.com/release-notes/otrs-security-advisory-2021-13/\n\n\u0414\u043b\u044f Debian:\n\u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0439 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044f: https://security-tracker.debian.org/tracker/CVE-2021-21443",
  "\u0414\u0430\u0442\u0430 \u0432\u044b\u044f\u0432\u043b\u0435\u043d\u0438\u044f": "26.07.2021",
  "\u0414\u0430\u0442\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f": "01.04.2022",
  "\u0414\u0430\u0442\u0430 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438": "01.04.2022",
  "\u0418\u0434\u0435\u043d\u0442\u0438\u0444\u0438\u043a\u0430\u0442\u043e\u0440": "BDU:2022-01681",
  "\u0418\u0434\u0435\u043d\u0442\u0438\u0444\u0438\u043a\u0430\u0442\u043e\u0440\u044b \u0434\u0440\u0443\u0433\u0438\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": "CVE-2021-21443",
  "\u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e\u0431 \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u0438": "\u0423\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u044c \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0430",
  "\u041a\u043b\u0430\u0441\u0441 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": "\u0423\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u044c \u043a\u043e\u0434\u0430",
  "\u041d\u0430\u0437\u0432\u0430\u043d\u0438\u0435 \u041f\u041e": "Debian GNU/Linux, OTRS",
  "\u041d\u0430\u0438\u043c\u0435\u043d\u043e\u0432\u0430\u043d\u0438\u0435 \u041e\u0421 \u0438 \u0442\u0438\u043f \u0430\u043f\u043f\u0430\u0440\u0430\u0442\u043d\u043e\u0439 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u044b": "\u0421\u043e\u043e\u0431\u0449\u0435\u0441\u0442\u0432\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f Debian GNU/Linux 9 , \u0421\u043e\u043e\u0431\u0449\u0435\u0441\u0442\u0432\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f Debian GNU/Linux 10 , \u0421\u043e\u043e\u0431\u0449\u0435\u0441\u0442\u0432\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f Debian GNU/Linux 11 ",
  "\u041d\u0430\u0438\u043c\u0435\u043d\u043e\u0432\u0430\u043d\u0438\u0435 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": "\u0423\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u044c \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0437\u0430\u043f\u0440\u043e\u0441\u0430 \u0431\u0438\u043b\u0435\u0442\u043e\u0432 OTRS, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u0430\u044f \u0441 \u043e\u0448\u0438\u0431\u043a\u0430\u043c\u0438 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u0439, \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0449\u0430\u044f \u043d\u0430\u0440\u0443\u0448\u0438\u0442\u0435\u043b\u044e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u043a\u043e\u043d\u0444\u0438\u0434\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u043c \u0434\u0430\u043d\u043d\u044b\u043c",
  "\u041d\u0430\u043b\u0438\u0447\u0438\u0435 \u044d\u043a\u0441\u043f\u043b\u043e\u0439\u0442\u0430": "\u0414\u0430\u043d\u043d\u044b\u0435 \u0443\u0442\u043e\u0447\u043d\u044f\u044e\u0442\u0441\u044f",
  "\u041e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u043e\u0448\u0438\u0431\u043a\u0438 CWE": "\u041f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u0439 (CWE-275)",
  "\u041e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": "\u0423\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u044c \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0437\u0430\u043f\u0440\u043e\u0441\u0430 \u0431\u0438\u043b\u0435\u0442\u043e\u0432 OTRS \u0441\u0432\u044f\u0437\u0430\u043d\u0430 \u0441 \u043e\u0448\u0438\u0431\u043a\u0430\u043c\u0438 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u0439. \u042d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u044f \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u043d\u0430\u0440\u0443\u0448\u0438\u0442\u0435\u043b\u044e, \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u043c\u0443 \u0443\u0434\u0430\u043b\u0435\u043d\u043d\u043e, \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u043a\u043e\u043d\u0444\u0438\u0434\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u043c \u0434\u0430\u043d\u043d\u044b\u043c",
  "\u041f\u043e\u0441\u043b\u0435\u0434\u0441\u0442\u0432\u0438\u044f \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u0438 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": null,
  "\u041f\u0440\u043e\u0447\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f": null,
  "\u0421\u0432\u044f\u0437\u044c \u0441 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438 \u0418\u0411": "\u0414\u0430\u043d\u043d\u044b\u0435 \u0443\u0442\u043e\u0447\u043d\u044f\u044e\u0442\u0441\u044f",
  "\u0421\u043e\u0441\u0442\u043e\u044f\u043d\u0438\u0435 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": "\u041e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d\u0430",
  "\u0421\u043f\u043e\u0441\u043e\u0431 \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044f": "\u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f",
  "\u0421\u043f\u043e\u0441\u043e\u0431 \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u0438": "\u041c\u0430\u043d\u0438\u043f\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430\u043c\u0438 \u0434\u0430\u043d\u043d\u044b\u0445",
  "\u0421\u0441\u044b\u043b\u043a\u0438 \u043d\u0430 \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0438": "https://github.com/znuny/Znuny/commit/48ee5532911be5453cc8bed1e437a64c21bcc072\nhttps://nvd.nist.gov/vuln/detail/CVE-2021-21443\nhttps://otrs.com/release-notes/otrs-security-advisory-2021-13/\nhttps://security-tracker.debian.org/tracker/CVE-2021-21443",
  "\u0421\u0442\u0430\u0442\u0443\u0441 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": "\u041f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u0430 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0435\u043c",
  "\u0422\u0438\u043f \u041f\u041e": "\u041e\u043f\u0435\u0440\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u041f\u0440\u0438\u043a\u043b\u0430\u0434\u043d\u043e\u0435 \u041f\u041e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c",
  "\u0422\u0438\u043f \u043e\u0448\u0438\u0431\u043a\u0438 CWE": "CWE-275",
  "\u0423\u0440\u043e\u0432\u0435\u043d\u044c \u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438": "\u0421\u0440\u0435\u0434\u043d\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 (\u0431\u0430\u0437\u043e\u0432\u0430\u044f \u043e\u0446\u0435\u043d\u043a\u0430 CVSS 2.0 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 4)\n\u0421\u0440\u0435\u0434\u043d\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 (\u0431\u0430\u0437\u043e\u0432\u0430\u044f \u043e\u0446\u0435\u043d\u043a\u0430 CVSS 3.0 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 4,3)"
}

CVE-2021-21443 (GCVE-0-2021-21443)

Vulnerability from cvelistv5 – Published: 2021-07-26 04:25 – Updated: 2024-09-16 20:11

Title

Unautorized listing of the customer user emails

Summary

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Severity

3.5 (Low)


                        
                          CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

CWE

CWE-200 - Information Exposure

Assigner

OTRS mitre root

References

2 references

URL	Tags
https://otrs.com/release-notes/otrs-security-advi…
https://lists.debian.org/debian-lts-announce/2023…	mailing-list

Impacted products

2 products

Vendor	Product	Version
OTRS AG	((OTRS)) Community Edition	Affected: 6.0.1 , < 6.0.x* (custom)
OTRS AG	OTRS	Affected: 7.0.x , < 7.0.27 (custom)

Date Public

2021-07-26 00:00

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-03T18:16:22.416Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-13/"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThan": "6.0.x*",
              "status": "affected",
              "version": "6.0.1",
              "versionType": "custom"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThan": "7.0.27",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "datePublic": "2021-07-26T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-200",
              "description": "CWE-200 Information Exposure",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:06:56.804Z",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-13/"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Update to OTRS 7.0.28."
        }
      ],
      "source": {
        "advisory": "OSA-2021-13",
        "defect": [
          "2021062442001361"
        ],
        "discovery": "USER"
      },
      "title": "Unautorized listing of the customer user emails",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2021-21443",
    "datePublished": "2021-07-26T04:25:40.249Z",
    "dateReserved": "2020-12-29T00:00:00.000Z",
    "dateUpdated": "2024-09-16T20:11:31.892Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.