Vulnerability-Lookup

CVE-2025-12420 (GCVE-0-2025-12420)

Vulnerability from cvelistv5 – Published: 2026-01-12 21:29 – Updated: 2026-02-26 15:04

Title

Unauthenticated Privilege Escalation in ServiceNow AI Platform

Summary

A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

Severity

9.3 (Critical)


                        
                          CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber

SSVC

Exploitation: none Automatable: yes Technical Impact: total

CISA Coordinator (v2.0.3)

CWE

CWE-250 - Execution with Unnecessary Privileges

Assigner

References

1 reference

URL	Tags
https://support.servicenow.com/kb?id=kb_article_v…	vendor-advisory

Impacted products

2 products

Vendor	Product	Version
ServiceNow	Now Assist AI Agents	Affected: 5.0.26 , ≤ 5.1.17 (semver) Affected: 5.0.26 , ≤ 5.2.18 (semver)
ServiceNow	Virtual Agent API	Affected: 0 , < 3.15.2 (semver) Affected: 0 , < 4.0.4 (semver)

Credits

Aaron Costello – AppOmni

Show details on NVD website

JSON

To clipboard

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FKIE_CVE-2025-12420

Vulnerability from fkie_nvd - Published: 2026-01-12 22:16 - Updated: 2026-06-17 08:32

Severity

9.8 (Critical) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Summary

References

	URL	Tags
	psirt@servicenow.com	https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2587329	Vendor Advisory

Impacted products

Vendor	Product	Version
servicenow	now_assist_ai_agents	*
servicenow	now_assist_ai_agents	*
servicenow	virtual_agent_api	*
servicenow	virtual_agent_api	*

JSON

To clipboard

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  "id": "CVE-2025-12420",
  "lastModified": "2026-06-17T08:32:20.637",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "HIGH",
          "baseScore": 9.8,
          "baseSeverity": "CRITICAL",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.1"
        },
        "exploitabilityScore": 3.9,
        "impactScore": 5.9,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
    ],
    "cvssMetricV40": [
      {
        "cvssData": {
          "Automatable": "YES",
          "Recovery": "USER",
          "Safety": "NEGLIGIBLE",
          "attackComplexity": "LOW",
          "attackRequirements": "NONE",
          "attackVector": "NETWORK",
          "availabilityRequirement": "NOT_DEFINED",
          "baseScore": 9.3,
          "baseSeverity": "CRITICAL",
          "confidentialityRequirement": "NOT_DEFINED",
          "exploitMaturity": "PROOF_OF_CONCEPT",
          "integrityRequirement": "NOT_DEFINED",
          "modifiedAttackComplexity": "NOT_DEFINED",
          "modifiedAttackRequirements": "NOT_DEFINED",
          "modifiedAttackVector": "NOT_DEFINED",
          "modifiedPrivilegesRequired": "NOT_DEFINED",
          "modifiedSubAvailabilityImpact": "NOT_DEFINED",
          "modifiedSubConfidentialityImpact": "NOT_DEFINED",
          "modifiedSubIntegrityImpact": "NOT_DEFINED",
          "modifiedUserInteraction": "NOT_DEFINED",
          "modifiedVulnAvailabilityImpact": "NOT_DEFINED",
          "modifiedVulnConfidentialityImpact": "NOT_DEFINED",
          "modifiedVulnIntegrityImpact": "NOT_DEFINED",
          "privilegesRequired": "NONE",
          "providerUrgency": "AMBER",
          "subAvailabilityImpact": "HIGH",
          "subConfidentialityImpact": "HIGH",
          "subIntegrityImpact": "HIGH",
          "userInteraction": "NONE",
          "valueDensity": "CONCENTRATED",
          "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber",
          "version": "4.0",
          "vulnAvailabilityImpact": "HIGH",
          "vulnConfidentialityImpact": "HIGH",
          "vulnIntegrityImpact": "HIGH",
          "vulnerabilityResponseEffort": "HIGH"
        },
        "source": "psirt@servicenow.com",
        "type": "Secondary"
      }
    ],
    "ssvcV203": [
      {
        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
          "id": "CVE-2025-12420",
          "options": [
            {
              "exploitation": "none"
            },
            {
              "automatable": "yes"
            },
            {
              "technicalImpact": "total"
            }
          ],
          "role": "CISA Coordinator",
          "timestamp": "2026-01-14T04:57:14.352249Z",
          "version": "2.0.3"
        }
      }
    ]
  },
  "published": "2026-01-12T22:16:07.470",
  "references": [
    {
      "source": "psirt@servicenow.com",
      "tags": [
        "Vendor Advisory"
      ],
      "url": "https://support.servicenow.com/kb?id=kb_article_view\u0026sysparm_article=KB2587329"
    }
  ],
  "sourceIdentifier": "psirt@servicenow.com",
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-250"
        }
      ],
      "source": "psirt@servicenow.com",
      "type": "Secondary"
    }
  ]
}

GHSA-MWG5-CWH8-88M5

Vulnerability from github – Published: 2026-01-13 00:30 – Updated: 2026-01-27 21:31

Details

ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

Severity

9.8 (Critical)


                  
                    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

9.3 (Critical)


                  
                    CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber

Show details on source website

JSON

To clipboard

{
  "affected": [],
  "aliases": [
    "CVE-2025-12420"
  ],
  "database_specific": {
    "cwe_ids": [
      "CWE-200",
      "CWE-250"
    ],
    "github_reviewed": false,
    "github_reviewed_at": null,
    "nvd_published_at": "2026-01-12T22:16:07Z",
    "severity": "CRITICAL"
  },
  "details": "A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform.\n\nServiceNow has addressed this vulnerability by deploying a relevant security update to \u00a0hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.",
  "id": "GHSA-mwg5-cwh8-88m5",
  "modified": "2026-01-27T21:31:40Z",
  "published": "2026-01-13T00:30:45Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2025-12420"
    },
    {
      "type": "WEB",
      "url": "https://support.servicenow.com/kb?id=kb_article_view\u0026sysparm_article=KB2587329"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
      "type": "CVSS_V3"
    },
    {
      "score": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber",
      "type": "CVSS_V4"
    }
  ]
}

WID-SEC-W-2026-0102

Vulnerability from csaf_certbund - Published: 2026-01-13 23:00 - Updated: 2026-01-18 23:00

Summary

ServiceNow AI Platform: Schwachstelle ermöglicht Privilegieneskalation

Severity

Kritisch

Notes

Das BSI ist als Anbieter für die eigenen, zur Nutzung bereitgestellten Inhalte nach den allgemeinen Gesetzen verantwortlich. Nutzerinnen und Nutzer sind jedoch dafür verantwortlich, die Verwendung und/oder die Umsetzung der mit den Inhalten bereitgestellten Informationen sorgfältig im Einzelfall zu prüfen.

Produktbeschreibung: Die ServiceNow AI Platform ist eine Sammlung von KI-gestützten Funktionen, die in die ServiceNow-Plattform integriert sind, um Arbeitsabläufe zu automatisieren und Entscheidungen zu verbessern.

Angriff: Ein entfernter, anonymer Angreifer kann eine Schwachstelle in ServiceNow AI Platform ausnutzen, um seine Privilegien zu erhöhen.

Betroffene Betriebssysteme: - Sonstiges

CVE-2025-12420

Affected products

Known affected 4 products

Product	Identifier	Version	Remediation
ServiceNow AI Platform Now Assist AI Agents <5.2.19 ServiceNow / AI Platform		Now Assist AI Agents <5.2.19
ServiceNow AI Platform Now Assist AI Agents <5.1.18 ServiceNow / AI Platform		Now Assist AI Agents <5.1.18
ServiceNow AI Platform Virtual Agent API <4.0.4 ServiceNow / AI Platform		Virtual Agent API <4.0.4
ServiceNow AI Platform Virtual Agent API <3.15.2 ServiceNow / AI Platform		Virtual Agent API <3.15.2

References

4 references

URL	Category
https://wid.cert-bund.de/.well-known/csaf/white/2…	self
https://wid.cert-bund.de/portal/wid/securityadvis…	self
https://support.servicenow.com/kb?id=kb_article_v…	external
https://appomni.com/ao-labs/bodysnatcher-agentic-…	external

JSON

To clipboard

{
  "document": {
    "aggregate_severity": {
      "text": "kritisch"
    },
    "category": "csaf_base",
    "csaf_version": "2.0",
    "distribution": {
      "tlp": {
        "label": "WHITE",
        "url": "https://www.first.org/tlp/"
      }
    },
    "lang": "de-DE",
    "notes": [
      {
        "category": "legal_disclaimer",
        "text": "Das BSI ist als Anbieter f\u00fcr die eigenen, zur Nutzung bereitgestellten Inhalte nach den allgemeinen Gesetzen verantwortlich. Nutzerinnen und Nutzer sind jedoch daf\u00fcr verantwortlich, die Verwendung und/oder die Umsetzung der mit den Inhalten bereitgestellten Informationen sorgf\u00e4ltig im Einzelfall zu pr\u00fcfen."
      },
      {
        "category": "description",
        "text": "Die ServiceNow AI Platform ist eine Sammlung von KI-gest\u00fctzten Funktionen, die in die ServiceNow-Plattform integriert sind, um Arbeitsabl\u00e4ufe zu automatisieren und Entscheidungen zu verbessern.",
        "title": "Produktbeschreibung"
      },
      {
        "category": "summary",
        "text": "Ein entfernter, anonymer Angreifer kann eine Schwachstelle in ServiceNow AI Platform ausnutzen, um seine Privilegien zu erh\u00f6hen.",
        "title": "Angriff"
      },
      {
        "category": "general",
        "text": "- Sonstiges",
        "title": "Betroffene Betriebssysteme"
      }
    ],
    "publisher": {
      "category": "other",
      "contact_details": "csaf-provider@cert-bund.de",
      "name": "Bundesamt f\u00fcr Sicherheit in der Informationstechnik",
      "namespace": "https://www.bsi.bund.de"
    },
    "references": [
      {
        "category": "self",
        "summary": "WID-SEC-W-2026-0102 - CSAF Version",
        "url": "https://wid.cert-bund.de/.well-known/csaf/white/2026/wid-sec-w-2026-0102.json"
      },
      {
        "category": "self",
        "summary": "WID-SEC-2026-0102 - Portal Version",
        "url": "https://wid.cert-bund.de/portal/wid/securityadvisory?name=WID-SEC-2026-0102"
      },
      {
        "category": "external",
        "summary": "ServiceNow Security Advisory KB2587329 vom 2026-01-13",
        "url": "https://support.servicenow.com/kb?id=kb_article_view\u0026sysparm_article=KB2587329"
      },
      {
        "category": "external",
        "summary": "PoC vom 2026-01-13",
        "url": "https://appomni.com/ao-labs/bodysnatcher-agentic-ai-security-vulnerability-in-servicenow/"
      }
    ],
    "source_lang": "en-US",
    "title": "ServiceNow AI Platform: Schwachstelle erm\u00f6glicht Privilegieneskalation",
    "tracking": {
      "current_release_date": "2026-01-18T23:00:00.000+00:00",
      "generator": {
        "date": "2026-01-19T10:41:01.494+00:00",
        "engine": {
          "name": "BSI-WID",
          "version": "1.5.0"
        }
      },
      "id": "WID-SEC-W-2026-0102",
      "initial_release_date": "2026-01-13T23:00:00.000+00:00",
      "revision_history": [
        {
          "date": "2026-01-13T23:00:00.000+00:00",
          "number": "1",
          "summary": "Initiale Fassung"
        },
        {
          "date": "2026-01-18T23:00:00.000+00:00",
          "number": "2",
          "summary": "PoC aufgenommen"
        }
      ],
      "status": "final",
      "version": "2"
    }
  },
  "product_tree": {
    "branches": [
      {
        "branches": [
          {
            "branches": [
              {
                "category": "product_version_range",
                "name": "Now Assist AI Agents \u003c5.1.18",
                "product": {
                  "name": "ServiceNow AI Platform Now Assist AI Agents \u003c5.1.18",
                  "product_id": "T049924"
                }
              },
              {
                "category": "product_version",
                "name": "Now Assist AI Agents 5.1.18",
                "product": {
                  "name": "ServiceNow AI Platform Now Assist AI Agents 5.1.18",
                  "product_id": "T049924-fixed",
                  "product_identification_helper": {
                    "cpe": "cpe:/a:servicenow:ai_platform:now_assist_ai_agents__5.1.18"
                  }
                }
              },
              {
                "category": "product_version_range",
                "name": "Now Assist AI Agents \u003c5.2.19",
                "product": {
                  "name": "ServiceNow AI Platform Now Assist AI Agents \u003c5.2.19",
                  "product_id": "T049925"
                }
              },
              {
                "category": "product_version",
                "name": "Now Assist AI Agents 5.2.19",
                "product": {
                  "name": "ServiceNow AI Platform Now Assist AI Agents 5.2.19",
                  "product_id": "T049925-fixed",
                  "product_identification_helper": {
                    "cpe": "cpe:/a:servicenow:ai_platform:now_assist_ai_agents__5.2.19"
                  }
                }
              },
              {
                "category": "product_version_range",
                "name": "Virtual Agent API \u003c3.15.2",
                "product": {
                  "name": "ServiceNow AI Platform Virtual Agent API \u003c3.15.2",
                  "product_id": "T049926"
                }
              },
              {
                "category": "product_version",
                "name": "Virtual Agent API 3.15.2",
                "product": {
                  "name": "ServiceNow AI Platform Virtual Agent API 3.15.2",
                  "product_id": "T049926-fixed",
                  "product_identification_helper": {
                    "cpe": "cpe:/a:servicenow:ai_platform:virtual_agent_api__3.15.2"
                  }
                }
              },
              {
                "category": "product_version_range",
                "name": "Virtual Agent API \u003c4.0.4",
                "product": {
                  "name": "ServiceNow AI Platform Virtual Agent API \u003c4.0.4",
                  "product_id": "T049927"
                }
              },
              {
                "category": "product_version",
                "name": "Virtual Agent API 4.0.4",
                "product": {
                  "name": "ServiceNow AI Platform Virtual Agent API 4.0.4",
                  "product_id": "T049927-fixed",
                  "product_identification_helper": {
                    "cpe": "cpe:/a:servicenow:ai_platform:virtual_agent_api__4.0.4"
                  }
                }
              }
            ],
            "category": "product_name",
            "name": "AI Platform"
          }
        ],
        "category": "vendor",
        "name": "ServiceNow"
      }
    ]
  },
  "vulnerabilities": [
    {
      "cve": "CVE-2025-12420",
      "product_status": {
        "known_affected": [
          "T049925",
          "T049924",
          "T049927",
          "T049926"
        ]
      },
      "release_date": "2026-01-13T23:00:00.000+00:00",
      "title": "CVE-2025-12420"
    }
  ]
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

Action not permitted

CVE-2025-12420 (GCVE-0-2025-12420)

FKIE_CVE-2025-12420

GHSA-MWG5-CWH8-88M5

WID-SEC-W-2026-0102

Tags

Sightings

Nomenclature