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    2 vulnerabilities found for Virtual Agent API by ServiceNow

    CVE-2025-12420 (GCVE-0-2025-12420)

    Vulnerability from cvelistv5 – Published: 2026-01-12 21:29 – Updated: 2026-02-26 15:04
    VLAI
    Title
    Unauthenticated Privilege Escalation in ServiceNow AI Platform
    Summary
    A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
    Severity
    9.3 (Critical)
    CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber
    SSVC
    Exploitation: none Automatable: yes Technical Impact: total
    CISA Coordinator (v2.0.3)
    CWE
    • CWE-250 - Execution with Unnecessary Privileges
    Assigner
    SN
    References
    Impacted products
    Vendor Product Version
    ServiceNow Now Assist AI Agents Affected: 5.0.26 , ≤ 5.1.17 (semver)
    Affected: 5.0.26 , ≤ 5.2.18 (semver)
    		Create a notification for this product.
    ServiceNow Virtual Agent API Affected: 0 , < 3.15.2 (semver)
    Affected: 0 , < 4.0.4 (semver)
    		Create a notification for this product.
    Credits
    Aaron Costello – AppOmni
    Show details on NVD website
    To clipboard 

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    CVE-2025-12420 (GCVE-0-2025-12420)

    Vulnerability from nvd – Published: 2026-01-12 21:29 – Updated: 2026-02-26 15:04
    VLAI
    Title
    Unauthenticated Privilege Escalation in ServiceNow AI Platform
    Summary
    A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
    Severity
    9.3 (Critical)
    CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber
    SSVC
    Exploitation: none Automatable: yes Technical Impact: total
    CISA Coordinator (v2.0.3)
    CWE
    • CWE-250 - Execution with Unnecessary Privileges
    Assigner
    SN
    References
    Impacted products
    Vendor Product Version
    ServiceNow Now Assist AI Agents Affected: 5.0.26 , ≤ 5.1.17 (semver)
    Affected: 5.0.26 , ≤ 5.2.18 (semver)
    		Create a notification for this product.
    ServiceNow Virtual Agent API Affected: 0 , < 3.15.2 (semver)
    Affected: 0 , < 4.0.4 (semver)
    		Create a notification for this product.
    Credits
    Aaron Costello – AppOmni
    Show details on NVD website
    To clipboard 

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